Customer Service Center


FAQ

Do I need to be an AIHA member to apply for coverage?

Yes, you must be a current AIHA member to purchase a policy. If you are not a member, please visit AIHA.org to register for membership. 


Can I get a quote before I become an AIHA member?

Yes, please complete the online application from our Apply Now page. However, you must become an AIHA member on or prior to binding coverage.


Can I apply for a policy if I live outside of the U.S.?

No, coverage can only be provided to individuals residing in the U.S.


What is the cost for professional liability Insurance?

For an accurate no-obligation quote, please visit our Apply Now page to complete an application.


Do I have to pay the policy premium in full?

Yes, premium must be paid in full for the policy to be effective.

For policies with premiums of $1,000 or more, please contact (855) 279-AIHA or email aiha-questions@alliant.com for more information.


Will this policy cover me if I am hurt?

No, this policy will not cover you if you get hurt. This policy provides third-party liability for professional liability (see definitions) claims brought against you.


Will this policy cover me outside of the U.S.?

Yes, this policy provides worldwide coverage, but only if the claim is made in the U.S., its territories, or Canada.


Is there a fee for additional insured certificates?

This request is subject to underwriter review, and an additional premium may apply.

   Please complete one of the following:

     Additional Insured Questionnaire – Professional Liability

     Additional insured Questionnaire – General Liability

Send the completed copy to aiha-questions@alliant.com. Your email should contain the following:

 Subject Line: Additional Insured Request – Your name/company name as it appears on your policy documents

 Body: Your policy number

 Name of the additional insured as it should appear

 Address of the additional insured as it should appear

 Any special instructions or requests; if needed, please attach any documents


How do I request a Certificate of Insurance or proof of coverage?

If a client has requested to be listed as a certificate holder, please send an email to aiha-questions@alliant.com. Your email should contain the following:

   Subject Line: Certificate of Insurance Request – Your name/company name as it appears on your policy documents

   Body: Your policy number

              Name of the Certificate Holder as it should appear

             Address of the Certificate Holder as it should appear

             Any special instructions or requests; if needed, please attach any documents


 How do I renew my policy?

A policy must be renewed prior to the expiration date of your current policy. You will receive an email or letter with information to renew. If your policy has expired, you will need to apply for a new policy. Please click here to submit an application.


I need to reinstate my policy. What do I do?

Once a policy is expired or cancelled, it cannot be reinstated. To apply for a new policy, please click here to submit an application. 


How do I update my contact information (name change, address, email, etc.)?

To update your contact information, please email aiha-questions@alliant.com. Your email should contain the following:

   Subject Line: Request to Update Contact Info – Your name/company as it appears on your policy documents

   Body: Your policy number

              Tell us what needs to be updated and how it should be updated


I want to cancel my policy, what do I do?

Please understand that cancelling your policy will mean the following:

  • Any claim reported after cancellation will not be covered.
  • You have the option to extend the reporting period for an additional premium. If you are interested, please indicate in your email.
  • Cancellation effective date will be equal to the date of your request or a future date. Policies cannot be cancelled retroactively.
  • Any additional insured and/or certificate holder associated with your policy will be notified of cancellation.
  • You will receive any remaining premium on your policy by check.

 

To cancel your policy, please email aiha-questions@alliant.com. Your email should contain the following:

   Subject Line: Cancellation Request – Your name/company Name as it appears on your policy documents

   Body: Your policy number

              Please cancel my policy effective ______.

              (note: This date must be equal to the date of your request or a future date. Polices cannot be cancelled retroactively.)

              Any changes to your mailing address or contact information